Frequently Asked Questions

  1. Go to the booking page https://livewellptandpilates.com/schedule/
  2. If you intend to use a package and do not have one already, please purchase it first
  3. If you have a package code, enter it where it says “Redeem Coupon or Package”. After entering the code, you will be able to see package balance and expiration. You can also optionally add it during checkout.
  4. Select the desired Pilates Class or make an appointment for a Private Pilates Session or Physical Therapy. 

If you have an account, login and you will see your upcoming appointments and balance.

If you do not have an account, enter the package code on the booking page.

After booking a session, you will be given the option to register for an account. 

Absolutely! The Acuity Scheduling Client is available in both the Apple App Store or Google Play Store. 

Add our business to the app by using LiveWellPTandPilates.as.me

We accept Venmo, Mastercard, Visa, and American Express. 

For Physical Therapy, we also accept HSA/FSA debit cards. 

Payment is due at the time of service.

Doctor’s orders are not required for you to see a Physical Therapist in North Carolina.

However, if you plan to seek reimbursement from your insurance company, it is recommended that you check with them prior to your session.  Some insurance companies and/or plans require you to have doctor’s orders for reimbursement.

We are a small practice and pride ourselves in providing personalized one-on-one care that addresses the whole body and not just the part that is directly affected. We do not want to be limited by insurance expectations and demands, and given the small size of our practice, we do not have the resources to file insurance.  Upon request, we can provide an itemized receipt that you may use to submit to your insurance for out of network benefits. You are responsible for determining your benefits. 

Comfortable, non-restrictive clothing that will allow your body to move freely.  Pilates is typically performed barefoot, however if you prefer to wear socks, for your safety it is recommended that you wear socks with grips.

We understand conflicts arise and illnesses occur. We ask that you give us 24 hrs notice whenever possible so that your appointment time may be made available to someone else. We reserve the right to charge for the session if there are no shows or late cancellations.